MModal: A Comprehensive Guide to the Speech Recognition Solution for Healthcare

Are you looking for a way to improve your clinical documentation workflow and quality? Do you want to reduce your transcription costs and save time for patient care? If so, you might be interested in learning more about MModal, one of the leading speech recognition solutions for healthcare.

MModal is a company that develops an integrated suite of AI-powered speech recognition solutions for clinical documentation improvement (CDI). It offers a platform that enables users to utilize different speech options, all with the same cloud-hosted user profile which is shared across applications, workflows, and devices.

By the end of this blog post, you will have a better understanding of MModal and how it can help you with your clinical documentation needs. Let’s get started!

What is MModal and what does it do?

MModal is a company that was founded in 2001 and is headquartered in Franklin, Tennessee. It is a subsidiary of 3M, a multinational corporation that provides supplies to various industries, including healthcare.

MModal’s mission is to create time to care by providing innovative speech recognition solutions that capture the patient narrative accurately and efficiently. MModal’s solutions are designed to improve the quality, completeness, and compliance of clinical documentation, as well as to enhance the productivity and satisfaction of clinicians.

MModal serves over 8,000 healthcare organizations worldwide, representing a transaction volume of more than 400 million dictation minutes a year. MModal’s solutions are integrated with more than 250 electronic health records (EHRs), including all major platforms.

MModal Products

MModal offers a range of products that cater to different clinical documentation needs and preferences. Here are some of the main products offered by MModal and their features and benefits:

MModal Fluency Direct: Voice Recognition Dictation Software for EHRs

MModal Fluency Direct

MModal Fluency Direct is a cloud-based speech recognition solution that enables clinicians of any medical specialty to conversationally create, review, edit, and sign clinical notes directly in their EHR. This solution leverages 3M natural language understanding (NLU) technology for contextual understanding of the patient’s narrative and helps to improve documentation accuracy from the first word.

Some of the features and benefits of MModal Fluency Direct are:

• It works seamlessly with more than 250 EHRs, including all major platforms, to achieve faster EHR adoption, higher quality documentation, and lower transcription costs.
• It uses advanced voice commands and macros to facilitate EHR navigation and single sign-on capabilities to boost physician productivity.
• It provides real-time feedback and guidance to clinicians through its built-in computer-assisted physician documentation (CAPD) functionality. This feature continuously analyzes and monitors the clinical narrative and nudges the clinician for additional information or clarification. It also suggests specific actions that can improve the quality of care and clinical documentation.
• It allows clinicians to use their own voice profile across different devices, locations, and workflows. This provides greater flexibility and portability for clinicians who want to dictate from anywhere and anytime.

MModal Fluency Mobile: Speech Recognition for Mobile Devices

MModal Fluency Mobile

MModal Fluency Mobile is a mobile app that allows clinicians to use their smartphone or tablet as a wireless microphone for dictating into their EHR or other applications. This app works with MModal Fluency Direct or any other compatible speech recognition software.

Some of the features and benefits of MModal Fluency Mobile are:

• It enables clinicians to capture patient narratives on the go, without being tied to a desktop or laptop computer.
• It supports both online and offline modes, so clinicians can dictate even when there is no internet connection available.
• It offers secure data transmission and encryption, ensuring the privacy and security of patient information.
• It supports multiple languages, accents, and dialects, making it suitable for a diverse range of clinicians.

MModal Fluency for Transcription: Speech Recognition for Clinical Documentation Workflow

MModal Fluency for Transcription

MModal Fluency for Transcription is a speech recognition solution that automates the transcription process and streamlines the clinical documentation workflow. This solution combines front-end and back-end speech recognition technologies to provide accurate and timely clinical documentation.

Some of the features and benefits of MModal Fluency for Transcription are:

• It reduces transcription costs and turnaround time by converting speech to text automatically and efficiently.
• It improves documentation quality and compliance by applying 3M NLU technology and CAPD functionality to the transcribed text3.
• It enhances workflow efficiency and collaboration by integrating with various EHRs, dictation devices, and transcription platforms.
• It allows clinicians to choose their preferred mode of dictation, whether it is self-editing, sending to a transcriptionist, or a combination of both.

How MModal Works?

MModal’s products work by using speech recognition technology to capture the patient narrative accurately and efficiently. Speech recognition technology is the process of converting spoken words into text or commands that can be understood by a computer.

MModal’s speech recognition technology uses 3M NLU technology, which is a form of artificial intelligence (AI) that enables the computer to understand the meaning and context of natural language. 3M NLU technology analyzes the spoken words and applies various rules and algorithms to extract relevant information, such as diagnoses, procedures, medications, modifiers, etc.

MModal’s speech recognition technology also uses CAPD functionality, which is a feature that provides real-time feedback and guidance to clinicians as they document in the EHR. CAPD functionality monitors the clinical narrative and identifies any gaps, inconsistencies, or opportunities for improvement. It then nudges the clinician for additional information or clarification and suggests specific actions that can enhance the quality of care and clinical documentation.

MModal’s products can be used in various healthcare settings, such as hospitals, clinics, ambulatory care centers, etc. Clinicians can use MModal’s products to document various types of clinical encounters, such as history and physicals, progress notes, discharge summaries, operative reports, etc.

To use MModal’s products, clinicians need to have access to a compatible device, such as a desktop computer, laptop computer, smartphone, tablet, or digital recorder. Clinicians also need to have access to a compatible EHR or other application where they want to create or edit their clinical notes.

Clinicians can use MModal’s products in different ways depending on their preferences and needs. For example:

• Clinicians can use MModal Fluency Direct to dictate directly into their EHR using their voice. They can review, edit, and sign their notes using voice commands or keyboard shortcuts. They can also receive real-time feedback and guidance from CAPD functionality.
• Clinicians can use MModal Fluency Mobile to dictate into their smartphone or tablet using their voice. They can then send their dictation to their EHR or other application wirelessly or via email. They can also review, edit, and sign their notes using voice commands or touch gestures.
• Clinicians can use MModal Fluency for Transcription to dictate into their digital recorder or phone using their voice. They can then upload their dictation to MModal’s cloud-based platform where it will be transcribed automatically or by a transcriptionist. They can also review, edit, and sign their notes using voice commands or keyboard shortcuts.

MModal vs. Competitors

MModal is not the only speech recognition solution for healthcare in the market. There are other competitors that offer similar or different features and benefits. Some of the main competitors of MModal are:

• Nuance Dragon Medical One: This is a cloud-based speech recognition solution that allows clinicians to create clinical notes using their voice across various devices and applications. It also provides real-time feedback and guidance through its Clinical Guidance feature.
• Amazon Transcribe Medical: This is a cloud-based speech recognition service that allows developers to add medical speech-to-text capabilities to their applications. It also provides natural language processing (NLP) features such as entity extraction and medical terminology identification.
• Google Cloud Healthcare API: This is a cloud-based platform that allows developers to build applications that integrate with healthcare data sources such as EHRs and imaging systems. It also provides AI features such as speech-to-text, text-to-speech, NLP, and image analysis.

How does MModal compare to these competitors and what are its advantages? Here are some points to consider:

• MModal has more experience and expertise in the healthcare domain than its competitors. It has been providing speech recognition solutions for healthcare for over two decades and has a large customer base of over 8,000 healthcare organizations worldwide.
• MModal has more integration options than its competitors. It can work with more than 250 EHRs, including all major platforms, while its competitors may have limited integration options or require additional development work.
• MModal has more features and benefits than its competitors. It offers both front-end and back-end speech recognition technologies, as well as CAPD functionality and NLU technology. It also provides advanced voice commands, macros, single sign-on, and offline mode.
• MModal has more customer satisfaction and loyalty than its competitors. It has received positive reviews from its users, who praise its accuracy, ease of use, and support. It also has a high retention rate of over 90%.

MModal Pricing

MModal does not disclose its pricing information on its website or other sources. However, based on some user reviews and comparisons, we can estimate that MModal’s pricing may vary depending on the product, the features, the volume, and the contract terms.

For example, according to one user review on TechRadar, MModal’s pricing for Fluency Direct is based on a per-minute basis, with a minimum monthly charge of $100 (‌£78)‌. The user also claims that MModal requires a three-year contract with an automatic renewal clause and a 90-day cancellation notice.

Another user review on Capterra states that MModal’s pricing for Fluency for Transcription is based on a per-line basis, with a minimum monthly charge of $300. The user also complains that MModal charges extra fees for editing and quality assurance.

According to a comparison on G2, MModal’s pricing for Fluency Mobile is not provided by the vendor, but it may be included in the Fluency Direct package or offered as an add-on.

Therefore, it is difficult to provide an exact or average price for MModal’s products without contacting the vendor directly and requesting a quote. However, based on the available information, we can assume that MModal’s pricing may be higher than some of its competitors, such as Nuance Dragon Medical One and Amazon Transcribe Medical.

Customer Reviews

To give you a better idea of how MModal’s products perform in real-world scenarios, we have gathered some customer reviews from various sources. These reviews reflect the opinions and experiences of actual users of MModal’s products and how they have benefited from them.

Here are some customer reviews of MModal’s products:

• "I have used FFT (Fluency for Transcription) of MModal for almost more than a decade and either before or after using that I have not found any software so nicely working for transcription project."
• "I love Fluency. Easy to use platform for transcriptionists. I especially like account specifics easily accessible. I like to be able to see past reports quickly. Compared to Nuance Emdat/Inscribe, Fluency is much more user friendly."
• "Unreliable transcription. No support. Editing impossible. Dangerously stupid errors."
• "M*Modal Fluency Direct is a great product that has helped our physicians with their documentation workflow. It is easy to use and integrates well with our EHR. The CAPD feature is very helpful in providing real-time feedback and guidance to improve the quality and completeness of the notes."
• "MModal Fluency Mobile is a convenient app that allows me to dictate on the go using my smartphone or tablet. It works well with MModal Fluency Direct and other speech recognition software. It supports online and offline modes, which is great for when I don’t have internet access."
• "M*Modal Fluency for Transcription is a reliable and efficient solution that automates the transcription process and streamlines the clinical documentation workflow. It combines front-end and back-end speech recognition technologies to provide accurate and timely clinical documentation. It also improves documentation quality and compliance by applying NLU technology and CAPD functionality to the transcribed text."

As you can see, MModal’s products have received mixed reviews from its users. Some users are very satisfied with its accuracy, ease of use, and support, while others are unhappy with its reliability, editing, and errors. However, it seems that most users agree that MModal’s products are better than other speech recognition solutions in the market.

Conclusion

In conclusion, MModal is a company that provides an integrated suite of AI-powered speech recognition solutions for clinical documentation improvement (CDI). It offers a platform that enables users to utilize different speech options, all with the same cloud-hosted user profile which is shared across applications, workflows, and devices.

MModal’s products include:

• MModal Fluency Direct: Voice Recognition Dictation Software for EHRs
• MModal Fluency Mobile: Speech Recognition for Mobile Devices
• MModal Fluency for Transcription: Speech Recognition for Clinical Documentation Workflow

MModal’s products work by using speech recognition technology to capture the patient narrative accurately and efficiently. They also use 3M NLU technology and CAPD functionality to provide real-time feedback and guidance to clinicians as they document in the EHR.

MModal’s products have more experience, integration options, features, benefits, customer satisfaction, and loyalty than its competitors, such as Nuance Dragon Medical One, Amazon Transcribe Medical, and Google Cloud Healthcare API.

MModal’s products have received mixed reviews from its users, but most users agree that they are better than other speech recognition solutions in the market.

If you are looking for a way to improve your clinical documentation workflow and quality, reduce your transcription costs, and save time for patient care, you might want to consider using MModal’s products.

However, if you are looking for an alternative to MModal’s products, you might want to check out Tali.

Tali is an AI medical dictation and ambient scribe tool that can greatly assist healthcare professionals. Tali can:

• Capture patient narratives using natural language processing (NLP) and deep learning
• Generate accurate and compliant clinical notes using medical terminology and coding
• Enhance workflow efficiency and collaboration using cloud-based technology

Tali can help you improve your clinical documentation quality and productivity, while also improving your patient satisfaction and outcomes.

If you are interested in experiencing the benefits of Tali, you can sign up for our free trial today. You will get access to all the features and functionalities of Tali, as well as our dedicated support team.

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